shipping & returns

SHIPPING

We offer Free Shipping for every order with ₹ 5000 or more  !!
Standard India dispatched within 1-2 working days and get delivered within 3-7 Days.
Express Shipping option also available on some items and some locations.
All other International dispatched within 7 working days and delivered within 14 Days.
 
Please see our Shipping Policies for more details, including a full list of delivery options and costs and information on duties.

 

RETURNS

  • We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 hours.
  • Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
  • Please note that once your order has been received at the warehouse, it will go through a Quality Check and once approved, your exchange/return query will be processed further.
  • Estimated delivery of all exchange queries fall between 7-10 working days.
  • If an exchange in size cannot be fulfilled due to availability of stock, we will make sure to have this exchanged for another product once confirmed by you or we will refund the amount  to your original method of payment for prepaid orders or for cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. 
  • Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, WE WON’T PROCEED FORWARD WITH THE REFUND OR EXCHANGE.
  • If issues still persist, kindly drop us an email with your name and order ID on info@sahilondon.in. We are available Monday-Saturday between 11:00 AM - 7:00 PM. All pending queries will be solved on priority within 24 hours.
  • Cancellation of orders are only permitted on COD orders which will be possible if and till the order has not been dispatched from our warehouse.
  • All prepaid orders are final. We do not offer any cancellations and refunds if order has been dispatched from our warehouse. 
  • Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
  • Sahi London will not accept returns of any jewelry that have been worn or have had their hygiene tags removed.